Yet another
late-night-just-delivery outlet. Well that introduction would have been true
until recently. Why you ask? Because they have started day time deliveries as
well! Yup, your favourite night time savior is now delivering between 11 to 4
PM as well. So that’s news. Now this place has been around for quite some time
and I had heard a lot from people who had ordered from them. It was almost 2:30
in the night and my gang was super hungry after our little party, so we go
online to zomato and place an order with them for about 4 dishes including
pastas and fried raviolis and garlic bread and the sort. It says they’d take
about 75 minutes to deliver which makes the estimated delivery time post 3:45
and we were fine with that. Anything rather than cooking for 6 people at that
ungodly hour!
Post the 60
minute mark, we were anxious as to what was going on in the restaurant, so we
open the app to track the status and it still reads “order accepted”. The payment was done in advance via net
banking and we still did not see any progress with the order. It hadn’t even
reached the stage of “In the kitchen” so naturally we called them and lo! No
one would answer. After calling them for a million times during the next hour to
no avail, someone from zomato gave us a call that there is some technical
glitch and the order should reach us in next 15 minutes. 20 minutes go by and
not a single update and the order status too is unchanged on the app. This time
we call the zomato guy who had given us a call earlier and we weren’t surprised
when even he did not pick up! It was 4:30 and we were furious. More so, we did
not want to get into the hassle of getting the payments reverted.
4:45 AM, we
go into the kitchen to make ourselves some maggi and the phone rings. They
finally reached around 5:10 AM with the food and we were kind of disappointed.
But things
aren’t so bad now. I get a call from the lady who owns the place after two days
of this incident. She apologizes for the goof up and tells me the real reason
behind all of it. Reliance communications had gone down for a few hours that
night and as it so happens, these guys are their subscribers. They did not get
any calls from us that night on their direct number due to this unforeseen shut
down. The people at the zomato who took the order did not inform these guys
until late that we have placed an order. And by the time these guys were
informed, they were about to close. Still they prepped the food and got the
delivery done which obviously had to be late. The people at zomato also called
and confirmed this version however they did not apologize. The lady had also
asked zomato people to add her direct line for customers to contact her instead
of the zomato call center as the call center isn’t functional the entire night
and she has a business that essentially functions during those hours. She
offered to revert our money back and also send us the same order again, free of
charge this time because of all the inconvenience that was caused the other
night but we declined that because the thing was already done and what would I
alone be doing with so much food! After all, it was a small party the other
night. So after all the discussions with the guys at zomato and the lady who
also has a mail from zomato accepting the same, I can say that it was a really
bad night for the both of us, and only the guys at zomato’s call center were to
blame who shrugged their responsibilities. Issues resolved! We have since
ordered again from them and have received timely deliveries of good food, which
is relieving because after all we don’t have many options for good delivery
outlets let alone the ones that can pull an all-nighter!
The recent
additions like the Chipotle bowl, Chinese combo and the Chhole puri have been a
special delight. The crunchy nachos served along with the rice and delicious
sauces makes the bowl a must try for any chipotle lover! And the Chinese combo
has everything. From the very obvious Manchurian and noodles to rice and gravy.
A full meal for anyone who is craving for something Chinese. Also, they call it
chhole puri but infact I found it to be more like a chhole bhature. Well, when
it exceeds a certain diameter, it isn’t a puri for me anymore. Nonetheless, it
had pickle and curd and gulab jamun accompanying it so even that felt like a
meal in itself. Basically the new and improved menu covers all the various
demographics of their customers. Be it people with late night food pangs or
ones wanting a particular cuisine say American or Indian or Chinese or be it
the regulars who just want a good and hearty meal. They have something for
everyone which is great! If you haven’t tried their new menu yet, I don’t know
what you’re waiting for.
And yes, Bon Apetit!
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